Asked Questions (FAQ) – Kaurius Trading LLC

Frequently asked questions

Quick answers for shopping Kaurius Trading LLC. We carry floor lamps, reed diffuser sets, statues, vases, and wall sculptures, and we ship inside the United States. Need a person? Use the details below or our contact page.

General

1. What does Kaurius Trading LLC sell?
Kaurius Trading LLC is a US online shop for floor lamps, reed diffuser sets, statues, vases, and wall sculptures. Browse the shop to see what is in stock.

2. Where is Kaurius Trading LLC located?
We are based in Austin, TX. Correspondence goes to 5900 Balcones Dr Ste 100, Austin, TX 78731.

3. How can I contact you?
Call 986-173-491 or email haovu.hpr.6886@gmail.com. You can also send a message from our contact page.

Orders & shipping

4. How do I place an order?
Add items to your cart and complete checkout with a United States shipping address. Choose a payment method from the options shown. We pack glass, ceramic, and lamp parts with extra cushioning.

5. Do you ship internationally?
No. We only ship to addresses in the United States.

6. How long does shipping take?
Most orders arrive in 3–7 business days after they leave our warehouse, depending on your location. Orders ship after payment is confirmed at checkout.

7. Can I track my order?
Yes. Once your order ships, we email a tracking number so you can follow the package.

8. Can I cancel an order after I place it?
If it has not shipped, contact us within 24 hours at haovu.hpr.6886@gmail.com or 986-173-491 and we will try to cancel it. Once it is on the way, use the return process instead.

Payments

9. What payment methods do you accept?
We accept credit and debit cards, Google Pay, Apple Pay, and Amazon Pay. See our payment methods page for more detail.

10. How do card and wallet payments work?
Choose your method at checkout. Card and wallet payments are processed when you place the order. Prices are in US dollars (USD). We do not store your full card number. If a method does not appear, it is not offered for that order. Approved refunds go back to the original payment method.

Returns

11. What is your return policy?
Most unused items in original packaging can be returned within 30 days. An item that has been used, filled with water or oil, shows wear or chips, or is missing packing is not returnable except for a defect or shipping damage. Inspect the carton on arrival and photograph any breakage before you discard the box. Read the full refund and return policy before you ship anything back.

12. How do I start a return?
Email haovu.hpr.6886@gmail.com with your order number and the item you want to return. We will confirm next steps. You pay return shipping unless we sent the wrong item or it arrived damaged.

13. When will I receive my refund?
After we inspect the return, we refund the original payment method, usually within 5–7 business days of accepting the item.

Products

14. How should I care for and use a floor lamp?
Set the lamp on a level floor away from traffic. Use only the bulb type and wattage listed on the product page. Unplug before you change a bulb or dust. Wipe with a dry or slightly damp cloth; do not soak electrical parts.

15. How should I care for and use a reed diffuser set?
Place the bottle on a stable, heat-resistant surface away from pets, children, and open flame. Flip the reeds to refresh the scent; use fewer reeds for a lighter throw. Wipe oil spills right away — they can stain. Do not ingest the oil.

16. How should I care for and use a statue?
Display it on a stable surface where it will not be knocked. Dust with a soft, dry cloth. Skip water and abrasive pads unless the product page says the finish can take them. Keep statues away from edges and bump zones.

17. How should I care for and use a vase?
Use it for fresh stems, dried arrangements, or as a standalone piece. Hand-wash with mild soap, rinse, and dry fully. Skip the dishwasher unless the product page says it is safe. Change flower water often if you use it with cut blooms.

18. How should I care for and use a wall sculpture?
Use hardware rated for the piece’s weight and mount it on a stud or a suitable wall anchor. Follow the hanging orientation on the product page. Dust with a soft cloth. Do not hang in a wet room unless the listing says it is suitable.