Refund and Return Policy

This policy explains how Kaurius Trading LLC handles returns and refunds. We sell floor lamps, reed diffuser sets, statues, vases, and wall sculptures. Questions: email haovu.hpr.6886@gmail.com or use the contact page.

1. Return window and condition

You may request a return within 30 days of the purchase date. Unless we shipped the wrong item or it arrived defective or damaged, all of the following must be true:

  • The item is unused and in the same condition you received it.
  • It is undamaged — no chips, cracks, scratches, dents, or missing pieces.
  • It is in its original packaging, with all foam, paper, inserts, and the outer carton.
  • You can provide proof of purchase (order confirmation or receipt).

Do not ship a package until we approve the return in writing. Returns after 30 days are not accepted except for a verified defect we agree to address.

2. Product-specific conditions

Fragile decor. Vases, statues, and wall sculptures chip and scratch easily. A change-of-mind return is accepted only if the piece is unused, undamaged, and still in original packing — not filled, mounted, or displayed. Chips, cracks, or used pieces are not returnable unless the damage was present on arrival. Photograph the carton and the piece before you discard packing.

Reed diffuser sets. Opened, used, or emptied fragrance is not eligible for a change-of-mind return. Seals, reeds, and bottles must be unopened and unused. A leaking or broken set on arrival is a defect — photograph the carton and product first.

Floor lamps. Used lighting is not returnable under the 30-day window. A lamp that has been plugged in, assembled beyond a trial fit, or installed is treated as used. Keep all hardware, shades, and packing. Electrical or shipping damage on arrival is a defect — send photos before you discard the carton.

We inspect every return. Use marks, residue, missing hardware, discarded packing, or later damage that was not our error may mean we refuse the return or offer only a partial refund.

3. How to start a return

  1. Email haovu.hpr.6886@gmail.com with your order number, the product name, and the reason.
  2. Wait for written approval. We will send the return mailing address.
  3. Pack the item so it arrives intact. Use the original carton and inserts if you still have them, add extra cushioning, and send it with a trackable carrier.
  4. After we receive and inspect the package, we will email you about the refund or next step.

Packages sent without approval may be refused or returned at your expense. We are not responsible for return parcels that arrive broken from inadequate packing.

4. Who pays return shipping

You pay return shipping unless we shipped the wrong item or the item arrived damaged or defective. Original outbound shipping is not refunded except in those cases. We do not issue prepaid labels for change-of-mind returns. Keep your tracking number until the refund is complete. If we erred, we cover the return postage we ask you to use.

5. Defective or damaged items

If an item arrives defective or damaged, email photos to haovu.hpr.6886@gmail.com with your order number. Show the defect, any carton damage, and the product. We will replace the item at no extra cost once we confirm the issue. You may ask for a refund instead of a swap. Do not discard the original packaging until we have reviewed the photos.

6. Refund timing and method

After we receive and inspect an eligible return, we issue the refund within 5–10 business days to the original checkout method: credit or debit card, Google Pay, Apple Pay, or Amazon Pay, as you paid. We do not send a refund to a different card, wallet, name, or method. Card and wallet issuers can take extra days to post the credit after we send it.

  • Full refunds apply when the item meets the unused-in-original-packaging rules in this policy.
  • Partial refunds may apply if packing is missing or if damage occurred after delivery and was not our error.

7. What we cannot take back

  • Used lighting, opened fragrance, or fragile decor that has been used, filled, mounted, or displayed (except defect or damage on arrival).
  • Damage that occurred after delivery, or returns missing original packing, inserts, foam, hardware, or the outer carton when those were supplied.
  • Personalized or custom-made products, gift certificates, and clearance or final-sale items marked as such at checkout.

8. Late or missing refunds

If more than 10 business days have passed after we confirmed the refund, look for the credit on the card or wallet you used at checkout. If you still do not see it, email haovu.hpr.6886@gmail.com with your order number so we can trace it.

9. Contact

Email haovu.hpr.6886@gmail.com, call 986-173-491, or write to 5900 Balcones Dr Ste 100, Austin, TX 78731. Kaurius Trading LLC (Kaurius) ships within the United States.